Welcome to Century Business Technologies

Century Business Technologies is committed to providing superb equipment backed by excellent service. That’s why every copier/printer acquired from Century Business Technologies is backed by our Product Performance Commitment.

We pledge equipment reliability up to 7 years or 7 million copies. If your copier/printer can’t be repaired at your location, we’ll provide you with a loaner copier/printer of equal or greater capability while yours is being repaired off-site at no charge.*

If your copier/printer can’t be made to perform up to factory standards, we’ll replace it with a similar machine of equal or greater capability absolutely free.

Our Service Commitment is simple. If your equipment ever needs service, we respond quickly and fix it right the first time. We pledge a service response time of less than four hours to make sure that uptime is kept to an absolute maximum.

To ensure that we fix the equipment right the first time, our certified technicians use only factory-authorized parts, technical upgrades, and a customer-friendly dispatch system that results in maximum equipment uptime and productivity.

Century Business Technologies is committed to the highest level of customer satisfaction possible and provides quick, expert assistance to all your questions and concerns – the first time! Just call into our Customer Care Center for a live associate who will answer questions regarding service, billing, leasing, supplies, and deliveries. Best of all, we’ll respond to you within three hours – guaranteed! Century Business Technologies pledges to you, our valued customer, complete satisfaction unparalleled in the industry.

*Continuous contracted Century Business Technologies’ service and supply program required. MFP doing less than 50 pages per minute are covered for 7 years or 2 million copies (whichever comes first). MFPs doing 50 to 70 pages per minute are covered for 7-years or 4 million copies (whichever comes first). Black and white MFP’s at speeds of 70-90ppm will be guaranteed for 7 years or 7 million copies (whichever comes first). Production black & white equipment at speeds greater than 90 ppm and color equipment at speeds of 65ppm or greater will be guaranteed for the lease term only. Off-lease and used equipment does not apply.

Manufacture Certified Technicians:
Each CBT technician has been fully trained and certified in all manufacturers Century offers: Ricoh, Sharp, Epson, and Kyocera.
Assigned technicians:
You will have a primary tech who services your equipment for most of every service call. We believe that having the same technician working on your equipment time after time benefits you by having a tech that is familiar with your equipment and your needs.
Four-hour response:
Committed to ensuring your needs are responded to in a timely manner. We typically arrive at your location within three hours of the call being reported.
Imaging Helpdesk:
If you have questions about your equipment operation, please contact our help desk. They will gladly assist you with questions you might have about different machine functions, troubleshooting a problem, or connectivity issues. This can help you determine if you need to see your servicing technician or contact your IT services provider
Fully stocked parts and supply inventory:
CBT is committed to keeping your equipment in full operating condition as quickly as possible. With our fully stocked inventory we will have your equipment back up and running in no time!

Remote Monitoring - With Century’s Print Management tool (CPM) we can monitor your devices for meter reads and supplies.
Account Manager - You will have a designated Account Manager that will meet periodically with you to address any concerns, along with a discussion of your current contract and any changes you may need to make.
Printers - Century provides an array of printers from our award-winning manufacturers: Ricoh, Sharp, Epson, and Kyocera.
Scanners - Stand-alone scanners that will handle high volume scanning for your documents. Scanners serve as an essential piece of your collaborations and document distribution workflows.
Multi-Functional Printers - Devices from our award-winning manufacturers that will copy, scan, print, and fax if needed.
VoIP phone systems - Century Business Technologies is proud to offer Spectrum VoIP Business Phone Systems. The simplest, most full-featured small business phone solution available anywhere! It's true plug-and-play with no setup hassle and no down time.
Managed Print services - 100% of the basic information you need to conduct business is dependent on the 3-5% your organization spends on print resources. Century’s Managed Print program provides the insight, data, and tools needed to enable you to collect, control, and optimize your print environment. We make it easy!
Production - For clients who require the highest quality and quantities of prints, Century Business Technologies offers a selection of top-of-the-line production printers. These machines are designed to operate at maximum speeds and with minimal waste.
Digital Projectors - Century Business Technologies’ stock of projectors give you the bold images your presentations need. You’ll be able to hold people’s attention and convey information effectively.
Wide Format - Offerings that allow you to produce or copy dozens of larger prints in color or b/w.

All equipment will eventually need to be serviced. When that time comes you can request service through our customer portal, by emailing service@centuryks.com or by calling your area office at the telephone number listed on the sticker on the front of your machine. One of our friendly dispatchers will be happy to help you.

Please provide the Equipment ID Number for your machine, listed on the sticker next to the number to call. This number allows us to quickly pull up your information in our system so that we don’t need to ask you for numerous details. Let us know what type of problem you are experiencing and who the technician should contact. We will have your equipment up-and-running as soon as possible.

When it comes time to order supplies like toner or staples, you have a few choices.

You can order supplies through our customer portal by emailing supply@centuryks.com or by calling in and asking for the supply department.

When ordering supplies, we will need the following information:

Your equipment ID Number (located on the sticker on the front of your machine, which also shows the telephone number to call)
Your name and telephone number
The type and quantity of supplies you are requesting
Any other information that you feel might be helpful

Our supply department will get you the supplies you need as quickly as possible.

We value our partnership with you, and we want you to feel free to contact us with any questions you might have.

If you have any questions about your service contract, our Contract Billing Specialist would be glad to help you. She can be reached at Amanda.Jackson@CenturyKS.com or by telephone at (785) 246-6613. Please have your Equipment ID Number ready for quick reference. Your Equipment ID Number is located on the sticker on the front of your machine along with the number of our area office.

If you have any questions about the invoice you received from us, please contact Kimberly Justus at (785) 246-6625. Please have your invoice number available for quick reference. The invoice number is located in the top right corner of your invoice.

We need to have meter readings from your equipment to provide accurate billing. We offer several options for collecting your meter readings.

Century Print Management (Preferred)
Our preferred method of collecting meter readings is to use Century Print Management. Once installed on your computer, this small program will allow us to collect the meter readings from your machine without the need for you to do anything. This saves you time and ensures that you meter reading is accurate.
Customer Portal
You can also provide your meter readings by entering them into our Customer Portal located on the web at centuryks.com. You can register for this service yourself. If you have any questions about this service, please contact Amanda Jackson at (785) 246-6613 or by email at Amanda.Jackson@CenturyKS.com. You may also use the Customer Portal to request service or supplies.
Email
If email is your preferred method of communication, you can send your meter readings to accounting@CenturyKS.com, service requests to Service@CenturyKS.com, and supplies requests to Supply@CenturyKS.com.
Telephone
If you prefer a more personal experience, please feel free to call us at your local area office listed below.
1. Topeka: (785) 267-4555
2. Lawrence: (785) 832-0807
3. Chanute: (620) 431-4811
4. Dodge City: (620) 225-6583
5. Garden City: (620) 277-7270
6. Toll-Free: 1 (844) 731-4555

Contact Changes
We understand that changes in personnel are inevitable. We ask that you please let us know when you have changes in personnel that we might need to contact. These contacts would be the Meter Reading Contact person, the Equipment Contact person, the Billing Contact person, the IT Contact person, and the Decision Maker. By letting us know who these people are, there will be less confusion should we need to contact any of them for any reason.

Holidays
Century Business Technologies observes the following holidays and will be closed for business on those days. If the holiday lands on a weekend, we may be closed the Friday preceding or the Monday following the holiday.