Customer Support Services
Reactive Support Services
Centurycare provides unlimited on-site and on-line Help Desk Services quickly and efficiently. Staffed by seasoned technicians with a minimum of two years' experience servicing application, desktop, and network-level issues, we give your employees the tools they need to stay productive. Utilizing Century’s expertise, you can rest assured in the management and security of your network. Our support team is ready and available to address your concerns or issues.
- Help Desk Remote Support - Our system administrators will remote into systems for quick service.
- On-Site Support - If the issue cannot be resolved remotely, a systems administrator will come onsite.
- Problem Resolution - We have processes in place to resolve issues as quickly as possible.
- Problem Escalation - Issues will follow our escalation process based on complexity.
- SLA Objectives - Guaranteed response time.
- Customer Portal - We provide a secure web portal for the client to access their IT systems.
Our Help-Desk Services Team Supports
- Microsoft Office Products
- Desktop Publishing
- Popular Applications for Business
- Virus / Spyware Removal
- Creating User Accounts Groups
- Software Installation
- Word Processing Products
- PC & Network Troubleshooting
- Administrative Tasks
- Unlocking Accounts
- Initial Network Database Configuration
- File / Folder Restoration
- Setting File & Folder Permissions
- PC & Network
- Desktop Operating Systems
- Handheld Device Configuration & Troubleshooting