Customer Success Specialist 

Major Goals and Responsibilities

The Customer Success Specialist (CSS) is an account management and customer administration role responsible for providing exceptional customer service as the primary day to day contact for our customers. The CSS will work along with the vCIO supporting account management and sales activities, including creating quotes and proposals, scheduling and preparing for customer meetings, resolving customer concerns collaborating with the service team on service issues, and advocating for the customer.

Essential Activities and Responsibilities (50%)

• Communicate regularly with customers via phone and email to promote customer engagement.
• Generate day-to-day quotes for customer’s technology needs.
• Create and manage sales opportunities and to-dos in PSA.
• Respond to account management-related customer inquiries.
• Track and create quotes for software and warranty renewals.
• Respond to and resolve customer service concerns and/or invoice disputes.
• Perform survey follow-up with customers on below benchmark surveys.
• Assist accounts receivable, when necessary, on collections activities.

Administrative Support (50%)

• Assist the vCIO as needed to create proposals, perform product research, and gather sales collateral.
• Assist the vCIO with preparation of Technical Alignment Planning (TAP) and Technology Roadmap deliverables and supporting materials.
• Schedule TAP, Tech Roadmap, training, and other meetings with customers.
• Complete monthly and quarterly service audits and user count adjustments.
• Work with management on marketing activities and customer communication for current customers.

Prerequisites

• 2-year college degree or equivalent work experience in the areas of IT sales and account management/sales.
• Ability to work independently and within a team environment.
• Ability to problem solve.
• Highly customer focused with exceptional customer service, inter-personal, written and verbal communication skills.
• Ability to manage and juggle multiple priorities effectively.
• Ability to work Monday through Friday, 8:00am to 5:00pm, with occasional after-hours commitments as needed.
• Candidates for this position must be authorized to work in the United States on a full-time basis for an employer without restriction.

Primary People Contacts

• Customers
• Co-Workers and Team Members
• Manager
• Vendors

Behavioral Traits, Attitudes and Skills Required

• Good listening skills
• Persuasive
• Team player with a positive attitude
• Relationship builder
• Self-Confident
• Professional
• Patient
• All tasks will be carried out ethically and legally.

Toughest Part of the Job

• Juggling multiple priorities to meet customer and team member demands.
• Seeking technical advice from a variety of sources.
• Adapting skillsets to meet changing technologies.
• Making quick decisions that are in the best interests of the customer and company.
• Demonstrating the value of our products and services.

Compensation Method

• Base + Annual Performance Based Bonus

Travel

• Reliable transportation and ability to visit customers at their location is required.
• Some occasional travel to vendor shows and/or training may be required.

If you are looking for an opportunity to advance your career with a growing industry leader, please email your resume to Careers@CenturyKS.com.

Managed IT Account Executive

Century Business Technologies is growing fast and needs to add a highly focused and customer solution driven sales executive to our expanding Managed IT sales team.  Companies of all sizes trust Century Business Technologies to handle their technology needs of the future.

Focusing on the total business solution, our mission is to help our clients achieve a competitive advantage. People and knowledge are our most valuable assets. Learn more at www.CenturyKS.com.

Serving businesses across Kansas from our locations in Topeka, Kansas City, Lawrence, Chanute, Emporia, Garden City, Pratt and Dodge City, Century Business Technologies is currently seeking two (2) Outside Sales Representatives, responsible to drive new business and build a territory. Candidates will work on-site from either the Topeka, Garden City, Dodge City or Pratt offices.

If you are willing to embrace a sales process that works, are self- disciplined, can multi-task, are committed to personal and team success, have a passion for technology, and have strong comprehension abilities, we want to hear from you. 

Keys to Success 

While previous experience is important, a passion for technology, a desire to deliver amazing customer service and an internal drive for self-development are the real keys to success at Century.  We love to grow within and are always pushing our team to grow and achieve more.  Our company culture is critical to our success and the following personal attributes will ensure an amazing career at Century Business Technologies.

Century Business Technologies Inc. is proud to offer its Advantage Sales Package: 

• COMPENSATION: Century puts great value in our Managed IT Account Executive positions by offering a base salary of $50,000 plus unlimited performance-based bonuses and commissions. Six-figure opportunity for those willing to put in the effort
• Auto and Cell Phone Allowance
• Excellent on-going training and sales improvement skill sets
• Positive, inspiring, and professional work environment
• Focus on organic growth and opportunities for advancement
• Passion for Technology

Benefits at Century Business Technologies

Salaried, full-time exempt employees, to include the following:

• Competitive Pay & Paid Time Off (PTO)
• Paid Volunteer Time Off (VTO)
• Supplemented Health Club Memberships 
• 401K retirement Plan - Company match up to 4%
• Health & Dental Plan –Premiums subsidized by company
• Short Term Disability & AD&D Insurance – Company Paid
• Supplemental Insurance (Cancer, LTD, Eyecare, Critical Illness, Add’l Life)– Available
• Life Insurance – Company paid 1x Annual base pay up to $100K
• 360 Employee Recognition Award Program
• Annual Performance based Bonus
• Employee Assistance Program
• Lots and lots of fun (picnics, parades, holiday and quarterly events, charities and much more)!

Responsibilities Include: 

• Will apply a consultative approach to C level management and IT contacts through analysis of customer business and technology requirements, and short/long term corporate initiatives to create a customized business solution.
• Maintain sales CRM daily to develop an up-to-date and accurate record of all sales activities.      
• Keep schedule updated with appointments and tasks.
• Attain assigned sales targets.
• Strong work ethic and a passion for technology, people and processes.
• Emphasis on New Business Development…we provide an effective system targeting best opportunities with letters, scripts, voicemails, and visits.
• Handle multiple priorities.
• Approach each day with a keen sense of self-discipline and urgency.
• Comprehend technology and how technology enables business productivity, efficiency, and effectiveness
• Commitment to planning key activities conducive to growth.
• Take on the role of a true solution provider and trusted advisor to clients.
• Effective use of time management skills
• Effectively utilize provided technology to manage accounts (CRM tool)
• Identify customer pain points using effective questioning technique leading to a valued solution.
• Prepare and deliver effective presentations to customers as needed.

*Hiring Criteria: 

• 1-2 years outside/inside sales expertise selling to High Level executives
• Documented record of sales achievements – preferably in an outside/inside sales environment or equivalent
• Proficiency in Microsoft Office suite (Excel, Word, Powerpoint, Outlook)
• Experience using a CRM

If you are looking for an opportunity to advance your career with a growing industry leader, please email your resume to Careers@CenturyKS.com.

Managed IT Account Executive

Century Business Technologies is growing fast and needs to add a highly focused and customer solution driven sales executive to our expanding Managed IT sales team.  Companies of all sizes trust Century Business Technologies to handle their technology needs of the future.

Focusing on the total business solution, our mission is to help our clients achieve a competitive advantage. People and knowledge are our most valuable assets. Learn more at www.CenturyKS.com.

Serving businesses across Kansas from our locations in Topeka, Kansas City, Lawrence, Chanute, Emporia, Garden City, Pratt and Dodge City, Century Business Technologies is currently seeking two (2) Outside Sales Representatives, responsible to drive new business and build a territory. Candidates will work on-site from either the Topeka, Garden City, Dodge City or Pratt offices.

If you are willing to embrace a sales process that works, are self- disciplined, can multi-task, are committed to personal and team success, have a passion for technology, and have strong comprehension abilities, we want to hear from you. 

Keys to Success 

While previous experience is important, a passion for technology, a desire to deliver amazing customer service and an internal drive for self-development are the real keys to success at Century.  We love to grow within and are always pushing our team to grow and achieve more.  Our company culture is critical to our success and the following personal attributes will ensure an amazing career at Century Business Technologies.

Century Business Technologies Inc. is proud to offer its Advantage Sales Package: 

• COMPENSATION: Century puts great value in our Managed IT Account Executive positions by offering a base salary of $50,000 plus unlimited performance-based bonuses and commissions. Six-figure opportunity for those willing to put in the effort
• Auto and Cell Phone Allowance
• Excellent on-going training and sales improvement skill sets
• Positive, inspiring, and professional work environment
• Focus on organic growth and opportunities for advancement
• Passion for Technology

Benefits at Century Business Technologies

Salaried, full-time exempt employees, to include the following:

• Competitive Pay & Paid Time Off (PTO)
• Paid Volunteer Time Off (VTO)
• Supplemented Health Club Memberships 
• 401K retirement Plan - Company match up to 4%
• Health & Dental Plan –Premiums subsidized by company
• Short Term Disability & AD&D Insurance – Company Paid
• Supplemental Insurance (Cancer, LTD, Eyecare, Critical Illness, Add’l Life)– Available
• Life Insurance – Company paid 1x Annual base pay up to $100K
• 360 Employee Recognition Award Program
• Annual Performance based Bonus
• Employee Assistance Program
• Lots and lots of fun (picnics, parades, holiday and quarterly events, charities and much more)!

Responsibilities Include: 

• Will apply a consultative approach to C level management and IT contacts through analysis of customer business and technology requirements, and short/long term corporate initiatives to create a customized business solution.
• Maintain sales CRM daily to develop an up-to-date and accurate record of all sales activities.      
• Keep schedule updated with appointments and tasks.
• Attain assigned sales targets.
• Strong work ethic and a passion for technology, people and processes.
• Emphasis on New Business Development…we provide an effective system targeting best opportunities with letters, scripts, voicemails, and visits.
• Handle multiple priorities.
• Approach each day with a keen sense of self-discipline and urgency.
• Comprehend technology and how technology enables business productivity, efficiency, and effectiveness
• Commitment to planning key activities conducive to growth.
• Take on the role of a true solution provider and trusted advisor to clients.
• Effective use of time management skills
• Effectively utilize provided technology to manage accounts (CRM tool)
• Identify customer pain points using effective questioning technique leading to a valued solution.
• Prepare and deliver effective presentations to customers as needed.

*Hiring Criteria: 

• 1-2 years outside/inside sales expertise selling to High Level executives
• Documented record of sales achievements – preferably in an outside/inside sales environment or equivalent
• Proficiency in Microsoft Office suite (Excel, Word, Powerpoint, Outlook)
• Experience using a CRM

If you are looking for an opportunity to advance your career with a growing industry leader, please email your resume to Careers@CenturyKS.com.