Century Business Technologies is growing fast and is looking to add a highly focused and customer service driven individual to our Technical Support Team.  This position will provide direct client support for our growing list of business clients in the Kansas marketplace along with management of our internal business applications.  This position will also have options for personal and professional growth, challenging assignments, training opportunities and the ability to have true ownership of their work.  We invite you to become one of our technology rock stars who will continue to develop and expand your skills and impact to our community. 

Keys to Success

While previous experience is important, a passion for technology, a desire to deliver amazing customer service and an internal drive for self-development are the real keys to success at Century.  We love to grow within and are always pushing our team to grow and achieve more.  Our company culture is critical to our success and the following personal attributes will ensure an amazing career at Century Business Technologies.

Personal Attributes

• Detail Oriented
• Self Motivated
• Service and client focused
• High level of communication
• Core Values (Integrity, Dedication, Innovative, Adaptable, Team Player)

Job Summary

The Managed IT Services Tier 3 Engineer is responsible for implementing new technology as well as onsite/remote support for internal/external clients with a focus on a shortened time-to-resolution and detailed documentation.  The Managed IT Services Tier 3 Engineer will work independently on some tasks and as part of a team in others with the goal of supporting all managed clients. 

Responsibilities and Duties

• Implementation of new technology for client networks and environments using industry Best Practices and Standardizations.
• Assist with Project Design and Management of installations for customer environments varying from simple to complex.
• Provide consistent guidance and mentoring to level I/II Project and Support Technicians to increase their skillset and knowledge.
• Collaborate with technical team and management to develop and adopt standards and best practices that comply with industry standards, then create documentation for them.
• Identify repeatable tasks and create documentation on the processes and procedures for them that will help to provide support efficiency.
• Work with current Technical Directors to support Century’s entire IT infrastructure including support of in-house software needs.
• Provide level III support for issues that have been escalated. Positioned as the “last line of defense”.
• Attends EOS Level 10 and other business meetings to collaborate with fellow support engineers and management team members to develop "best practices" policies and procedures, and to identify and resolve issues to help create a flexible and efficient organization.
• Continuing education in all areas of technology related to the services provided by Century to its customers, including vendor-specific training with a goal of advanced certification within the first 6-12 months of employment, and a focus on Security.

Benefits at Century Business Technologies

Salaried, full-time exempt employees, to include the following:

• Competitive Pay & Paid Time Off (PTO)
• Paid Volunteer Time Off (VTO)
• Supplemented Health Club Memberships
• 401K retirement Plan - Company match up to 4% after 1 year
• Health & Dental Plan –Premiums subsidized by company
• Short Term Disability & AD&D Insurance – Company Paid
• Supplemental Insurance (Cancer, LTD, Eyecare, Critical Illness, Add’l Life)– Available
• Life Insurance – Company paid 1x Annual base pay up to $100K
• Cell phone allowance
• 360 Employee Recognition Award Program
• Annual Performance based Bonus
• Lots and lots of fun (picnics, parades, holiday and quarterly events, charities and much more)!

Requirements

While personal attributes are critical at Century Business Technologies, certifications and technical experience goes a long way to finding that right person for our team.  Having experience in these areas will help provide quick success at our company.

• Bachelor’s Degree or equivalent certifications/training/experience in information technology, computer science, engineering or related field.
• 5+ years of broad experience with a variety of software and hardware solutions and adaptability required. 2+ years in a tier 3 capacity.
• Advanced knowledge of current computer and network technology.
• Strong communication skills, both verbal and written; providing exceptional customer service at all levels of an organization.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self-motivated, takes initiative, detail-oriented and organized.
• Team player with the ability to take ownership of an area, following assigned tasks through to successful completion.
• Strong troubleshooting and critical thinking skills.
• Advanced knowledge/installation/configuration/maintenance/troubleshooting of, but not limited to: Windows Desktop Operating Systems, Windows Server Operating systems, Email, DNS, Exchange Server, Microsoft Office products, Office 365, Networking (including Firewalls, VPNs, switching, routing, IP, DNS, DHCP, LAN/WAN/WLAN, cabling), Active Directory, Backup & disaster recovery solutions, Antivirus and spyware/malware/system remediation; Virtualization.
• Experience working within ConnectWise a plus and mail, Outlook/Exchange 365, Networking (incl. firewalls, wireless, VPN, switching, etc.), Active Directory, Backup & disaster recovery solutions, Antivirus and spyware/malware/system remediation; Virtualization.
• CompTIA, Microsoft or other IT field related certification helpful.

Century Business Technologies is growing fast and is looking to add a highly focused and customer goal driven individual to our Technical Services Team.  This position will support software solutions for our growing list of business clients in the Kansas and Missouri marketplace.  This position will also have options for personal and professional growth, challenging assignments, training opportunities and the ability to have true ownership of work.  We invite you to become one of our technology rock stars who will continue to develop and expand your skills and impact to our community. 

Keys to Success
We are seeking the right person with a passion for technology and assisting customers, a desire to deliver amazing results and an internal drive for self-development and lifelong learning.  We love to grow within and are always pushing our team to grow and achieve more.  Our company culture is critical to our success and the following personal attributes will ensure an amazing career at Century Business Technologies.

Personal Attributes

• Detail Oriented
• Self Motivated
• Service and client focused
• High level of communication
• Core Values (Integrity, Dedication, Innovative, Adaptable, Team Player)

Job Summary
The Technical Services Technical Support Engineer is the first point of contact for all software needs of existing customers.  You will be responsible for providing technical support to clients in person and remotely, troubleshooting and solving problems.  Ultimately, you will be a person our customers trust.  They will rely on you to provide timely and accurate solutions to their technical problems.  In addition, you will be responsible for the ongoing maintenance of our software solutions to proactively minimize future support issues.  If you are a technical and business-savvy individual with great communication skills, then we want to hear from you! 

Responsibilities and Duties

• Research and identify solutions to software issues.
• Diagnose and troubleshoot technical issues.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, managed IT services, etc.).
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Work with the team to design, document, test, and implement software solution fixes.
• Maintain systems and documentation.
• Perform data validation checks.
• Identify, analyze, and document user interface issues and business process improvements.
• Train users on system processes and applications.
• Perform other duties as assigned.

Benefits at Century Business Technologies

Salaried, full-time exempt employees, to include the following:

• Competitive Pay & Paid Time Off (PTO).
• Paid Volunteer Time Off (VTO).
• Supplemented Health Club Membership.
• 401K retirement Plan - Company match up to 4% after 1 year.
• Health & Dental Plan –Premiums subsidized by company.
• Short Term Disability & AD&D Insurance – Company Paid.
• Supplemental Insurance (Cancer, LTD, Eyecare, Critical Illness, Add’l Life)– Available.
• Life Insurance – Company paid 1x Annual base pay up to $100K.
• 360 Employee Recognition Award Program.
• Annual Performance based Bonus.
• Lots and lots of fun (picnics, parades, holiday and quarterly events, charities and much more)!

Requirements

While personal attributes are critical at Century Business Technologies, certifications and technical experience goes a long way to finding that right person for our team.  Having experience in these areas will help provide quick success at our company.

• Hands-on experience with the following:
  • C#

o   MS SQL (SQL Server Management Studio)
o   .NET Core
o   JQuery
o   HTML
o   ASP.NET
o   SSRS

• College degree in information systems/business or relevant certifications and work experience in a technical support role.
•  Outstanding collaboration and communication abilities.
• Ability to provide step-by-step technical help, both written and verbal.
• Strong work ethic and a passion for technology, people and processes.
• A business mindset with great attention to detail.
• Proven ability to research, troubleshoot and resolve complex problems.
• Excellent problem solving, data gathering and analysis skills.
• Ability to handle multiple priorities.
• Effective use of time management skills.

Familiarity in the following desired, not required:

• TypeScript
  o   .NET Framework
• React
  o   Angular JS
  o   VB.NET
  o   Java
  o   Microsoft Server
  o   Document Management Software

• Comptia, Microsoft, or other IT field related certification helpful.