Proactive Technology Management
Century Business Technologies offers a comprehensive, proactive Managed IT Services solution called Centurycare. Guaranteed with service level agreements, Centurycare provides server, desktop, and network support and security management with system monitoring performed on a 24 x 7 x 365 basis. Ensuring your core line of business applications are running smoothly frees up your business to focus on what is essential. Our network agents proactively monitor your network, and with reports in real time, Century Dynamic Technology Solutions can know about most issues before they become a significant problem. Once an issue is detected, our highly skilled team of network engineers can remote into the server or workstation and troubleshoot what requires attention. Even if your business is closed at the time!
Customer Care Center
Call on Century’s highly trained IT experts whenever you experience issues with your systems and network. Our support team is ready and available to address your concerns or issues.
- Priority Dispatch – Service when you need it, not when your provider is available.
- Service Level Agreements – Guaranteed response time.
- On-site Support – When required to fix problems we come to you; inclusive at no extra charge.
- Operating System and Service Pack Updates at no extra charge.
- Smart Phone/Tablet Support – Connecting to the client’s Microsoft Windows server for using email, calendar and contact functions.
- Patch Management - Keeps all patches updated for optimum security. Filters out unnecessary patches.
- Anti-Virus Management - Keeps anti-virus on all systems updated for optimum security.
- Email Management - Removes spam to provide clean email.
- Desktop Management - Make sure all hardware & software is running correctly.
- System Documentation - Securely document client's system information for support and reporting.
- Data Backup Management - Make sure client's system is backed up securely & sent offsite.